Refund policy

Voyalen is a South African business and every order is dispatched from Cape Town. If something is not right with your order, we will put it right.

Your 7-day cooling-off right

South African law gives you the right to cancel an online purchase within 7 days of receiving it, for any reason, without having to give us a reason. This is set out in section 44 of the Electronic Communications and Transactions Act, and it applies to every order you place with us. You cover the cost of returning the item, and we refund you in full.

Our 30-day returns

We give you more time than the law requires. You have 30 days from the day your order arrives to ask for a return, for any reason at all.

The item needs to be unused and in its original packaging, with the charging cable and any accessories included. Please email us at info@voyalen.co.za with your order number before sending anything back, so that we can confirm the return and give you the address. Parcels sent back without a confirmed return cannot be accepted.

If your order arrives damaged, faulty or incorrect

Please check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, email info@voyalen.co.za straight away and we will arrange collection and send you a replacement or a full refund. You will not pay for return shipping in these cases.

Under section 56 of the Consumer Protection Act, everything we sell carries an implied warranty for 6 months that it is of good quality, in working order, and free of defects. If a product fails within 6 months of delivery, you may choose a repair, a replacement, or a refund.

Who pays for return shipping

You changed your mind, or you are cancelling under the 7-day cooling-off right: you cover the return shipping.
The item is faulty, damaged or incorrect: we cover it, and we arrange the collection.

Where to send returns

Once we have confirmed your return by email, send it to: 31 Viognier Ave, Cape Town, Western Cape, 7600, South Africa. Please include your order number in the parcel.

How long refunds take

We will let you know as soon as we have received and checked your return. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days more to show it on your statement. If more than 15 business days have passed since we approved your refund, please email info@voyalen.co.za and we will chase it up.